Cru Help – help@cru.org

Google Help

Google Mail, Google Hangouts, Google Meet, Google Drive, Docs, Sheets, Slides, etc.

NetSuite Self-Help

NetSuite software is an online service that enables companies to manage all key business processes in a single system.

MPDX Help

MPDX is a tool to help you accelerate the process of connecting with people as you build and maintain your team of financial ministry partners.

Okta Help

Okta is the trusted same-sign-on system for several Cru-related systems and websites.

Digital Academy Help

The /DigitalAcademy is an online portal where people get equipped with the knowledge, skills and empowerment needed to become effective digital strategists.

The Key/Relay Help

The Key (aka Relay) is the same-sign-on system for a small number of Cru-related systems and websites.

Zoom Help

Simplified video conferencing across (nearly) any device.

Other Help

Request additional NetSuite Help

Full name*
Email*
Subject*
Description*
File
Max. file size: 4 GB.

Request access to Lake Hart Systems

For PeopleSoft Financial Access, complete this form instead.

For additional PeopleSoft HR Access, complete this form instead.
Full name:*
Email address:*
Phone Number:*
Ministry and Location:*
My Supervisor's Name:*
My Supervisor's Email Address:*
My Supervisor's Phone Number:
My request is for:*
- For Myself
- For Someone Else
I need to:*
- Obtain Access
- Change Access
Give me the same access as this coworker:
For this application(s): (Select all that apply)
- Connect & Care (Siebel)
- VPN (Virtual Private Network)
- Lake Hart Desktop Phone
The type of PSFIN needed:*
- Inquire
- Data Entry
- Run Queries
- Download reports via the web
- Run my own via nVision (training is required)
The type of PSHR access needed:
- Personal records
- Payroll
- Query Rights
Remove my access to:
- Personal records
- Payroll
- Query Rights
I need this custom page information:
- Online ACOS access
- MPD Coach access
I need Recruiting Information access to:
- Interviewer access
- Recruiter access
- N/A
I need this level of Job Information access:
- Basic
- Advanced
- N/A
I need this level of Personal Information access:
- Basic
- Advanced
- N/A
I need this level of Update Rights:
- Read Only
- Read & Update
Affected Accounts:
- Supported staff members
- Hourly/Salaried staff members
I need this level of Query Rights:
- Run only
- Run and Write
- N/A
This is the type of access I need and what I would like to be able to do:
I need this type of Staff account inquiry:
- Personal staff account
- Department wide
I need this Department: (Campus Region)
I need the Staff Account Analysis report?
- Yes
Need Staff Account Analysis for this group:
Do you have a belly button, or just a belly with buttons?
Phone
This field is for validation purposes and should be left unchanged.

Request help for FamilyLife Web or Mobile, and platforms

For maintenance needs that require a programmer or developer for FamilyLife Web or Mobile, please fill out this form.

Request other Help

The Help Desk is available by phone at +1 407 826 2948 Monday thru Friday, 13:00 – 22:00 UTC, but you can also send us a note at any time using the form below.

Name*
First name Last name
Email*
What may we assist you with?*
Phone
This field is for validation purposes and should be left unchanged.